Refund Policy

Due to health and food safety regulations, and the perishable nature of our boards, we are unable to accept any returns. That being said, if you’re not satisfied with your order, please contact us ([email protected] or text 585-313-2878) and we’ll do everything we can to make it right. 

Disclaimer

Our boards are produced in a commercial commissary kitchen, which is shared with other food businesses, and while we do our best to keep everything separated, we can’t guarantee there won’t be any cross-contamination with gluten or dairy. Our dairy-free cheese is nut-based (cashew, almond, coconut) and some cheeses also contain soy.
You can see our ingredients here.

Frequently Asked Questions

For any questions not answered here, feel free to email us at: [email protected],
or text us at: 585-313-2878 and we'll get back to you shortly

What are your dairy-free cheeses made from?

Our dairy-free, vegan cheeses are made from cashews, almonds, and coconut, and some of them also have soy. You can view all of our dairy-free cheese ingredients here:
www.rocuterie.com/ingredients

How far in advance do you have to book the charcuterie cart?

We require a minimum of two weeks notice for booking the charcuterie cart (but the further out the better). If you need to book it within a shorter period of time, please text us to see if we can accommodate you: 585-313-2878.

Do you offer gluten-free options?

Yes, we are 100% gluten-free with one caveat: we do use a shared kitchen for preparing our boards and cart. And while we do our best to keep everything separated, we can't guarantee there won't be any cross-contamination.

Can you make your cart or classes nut-free and/or soy-free?

Yes, that can be accommodated--just let us know on the cart or class booking form. Please keep in mind we use a shared kitchen for preparing our cart and class ingredients, and while we do our best to keep everything separated, we can't guarantee there won't be any cross-contamination.

Can I sample the dairy-free cheeses?

Yes, we attend various events throughout the year and if you stop by, you can purchase a charcuterie bowl made with our vegan/dairy-free cheeses. To see where we'll be next, go to:
www.rocuterie.com/events

Do you offer catering?

Yes, we offer cold catering as an add-on to our charcuterie cart or classes. To learn more, send us an email ([email protected]) or text us (585-313-2878).