Refund Policy

Due to health and food safety regulations, and the perishable nature of our boards, we are unable to accept any returns. That being said, if you’re not satisfied with your order, please contact us ([email protected] or text 585-313-2878) and we’ll do everything we can to make it right. 

Disclaimer

Our boards are produced in a commercial commissary kitchen, which is shared with other food businesses, and while we do our best to keep everything separated, we can’t guarantee there won’t be any cross-contamination with gluten or dairy. Our dairy-free cheese is nut-based (cashew, almond, coconut) and some cheeses also contain soy.
You can see our ingredients here.

Frequently Asked Questions

For any questions not answered here, feel free to email us at: [email protected],
or text us at: 585-313-2878 and we'll get back to you shortly

What are your dairy-free cheeses made from?

Our dairy-free, vegan cheeses are made from cashews, almonds, and coconut, and some of them also have soy. You can view all of our dairy-free cheese ingredients here:
www.rocuterie.com/ingredients

How far in advance do you have to book the charcuterie cart?

We require a minimum of two weeks notice for booking the charcuterie cart (but the further out the better). This is so we have enough time to plan, prep, and gather all of the ingredients.

Do you offer gluten-free options?

Yes, we are fully gluten-free with one caveat: we do use a shared kitchen for preparing our boards, grazing tables, and cart. And while we do our best to keep everything separated, we can't guarantee there won't be any cross-contamination.

Do you offer custom charcuterie boards?

Yes, if you're interested in curating your own board, just send us an email ([email protected]) or text message (585-313-2878) and we'll get back to you shortly.

Can you make your boards or cart nut-free and/or soy-free?

Yes, that can be accommodated, but would have to be a special order using dairy cheese because our dairy-free cheeses are nut-based and some also have soy. Also, we use a shared kitchen for preparing our boards, grazing tables, and cart, and while we do our best to keep everything separated, we can't guarantee there won't be any cross-contamination.

Can I sample the dairy-free cheeses?

Yes, we attend various events throughout the year and if you stop by, you can purchase a charcuterie cup, which is an affordable way to try our dairy-free cheeses before committing to a curated board, grazing table, or cart for your event. To see where we'll be next, go to:
www.rocuterie.com/events